Perspective
Two sides to every story, by Hallway four. Outstanding.
This is an example of why patient complaint letters are mostly meaningless wastes of time.
via GruntDoc.
This is an example of why patient complaint letters are mostly meaningless wastes of time.
via GruntDoc.
Labels: links to greatness
posted by scalpel at 7:19 AM
4 Comments:
I must be unusual in that I never expect to spend much time with the doc. Although, I really could care less about the doc, I'm usually there for the respiratory therapist and a nebulizer fix. The faster the doc gets to placing that order, the happier I am.
But I wonder if it would help for people to say "okay, we're going to order some tests and when the results come in I'll be back, but it'll probably be a while."
I don't know that anyone has ever said that to me. Tried to give me the context of the process and its timeline. I wonder if that would help head off complaints?
M
Dementedm,
I agree with you and have started doing just that - I tell my patients that I have a number of tests to order that will take at least 1-2 hours and that unless they need me before then, I plan to talk to them when I have the test results back.
They seem to appreciate knowing my plan - so both the long wait and the absense of the doctor doesn't come as such a surprise later!
P.S. Thanks for reading!
I think that is an excellent idea! :)
We actually have written guidelines posted on the wall somewhere. One of them is to overestimate delays. Also, never promise something in an absolute time frame because 30 minutes later they'll be all over you with "you said half an hour".
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